Inspire HR not working

[Wilki1956]

Inspire HR was on charger all night and all I see is a smiley face!  Less than 6 months old and was working perfect prior to being placed on charger?  Any suggestions as to corrective action?

Moderator edit: Subject for clarity.

[YojanaFitbit]

Hi @Wilki1956 nice to see your face around, welcome to the Community Forums. Sorry for the delay.

Thanks for sharing this information about your Inspire HR, this is not a normal behavior. I'd suggest to restart your Fitbit with the following steps: 

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Hold the other end of the charging cable near the port on the back of the tracker until it attaches magnetically. The pins on the charging cable must connect securely with the port.
3. Press and hold the button on your tracker for 5 seconds. 
4. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.

Your tracker should now work normally but in case that you keep having issues with it, please keep me posted.

I'll be around.  

[Wilki1956]

I have completed this numerous times, I see the smiley face but will not restart, green lights will not light up. 

[YojanaFitbit]

Hi @Wilki1956, thanks for the details that you've mentioned and the troubleshooting that you've performed. I've shared your post with our support team and they've mentioned that you already have a case with them, please continue the communication through email. 

I'll be around if you need further assistance.