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Inspire HR on Windows 10 - Not connecting

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- I am running the latest version of the Fitbit App on both my Windows Surface Pro 3 and my Windows Phone.

- I have a Fitbit Alta that works as it should with my Windows Phone.

I purchased the Inspire HR (yay waterproof!). I went to sync it with my Surface, but it could not find it. When I went to my Bluetooth settings and attempted to "Add a device" the Inspire (and my Alta) were there. I was able to add the Alta manually but not the Inspire.

Thinking it had something to do with my Surface, I tried to add the Inspire to my Windows Phone, but it was doing the exact something as on the Surface.

I have reset the Inspire (saw the smiley face everytime), uninstalled and reinstalled the app on both my Surface and Windows Phone, deleted the Alta from my account, sacrificed two days to the Technology deities, and danced naked in the moonlight (but that was mainly for cardio... 😁).

I'm thinking the unit I have is a dud so I will be returning it to the store. Since Microsoft is nixing support for the Windows Phone at the end of the year, I expect this won't be high on the list of priorities but it should still be looked into since it was a problem on my Surface as well.

 

Cheers!

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21 REPLIES 21

Wrong. You will need an external bluetooth adapter, like the "Iogear Bluetooth 4.0 USB Micro Adapter". Works every time.

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You will need an external bluetooth adapter, like the "Iogear Bluetooth 4.0 USB Micro Adapter"

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