Inspire HR on the fritz

[NetterBalazsi]

My inspire HR has gone crazy. I’ve tried the restart several times. I will get the smiley face but my Fitbit will show the time and then go black and then show the time and go black again over and over and will not allow me to do anything with it. It will not sync. I’ve tried deleting from Bluetooth and reconnecting. The app will sometimes say it cannot be found and sometimes says it can be found but never completes syncing. Then the 001 and Fitbit logo show up. Then another smiley face. I’ve owned this one for just over 13 months. Same exact thing happened to my Alta I had previously around the same amount of time of owning it. What the what Fitbit??

[AndreaFitbit]

Welcome to the Fitbit Community, @NetterBalazsi. Thank you for letting us know about what happened to your Inspire HR and for mentioning the steps you have followed.

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Keep on visiting the forums.  

[NetterBalazsi]

Thanks for your response. Unfortunately, no one has been able to give me any answers. After walking me through the same steps I’ve already taken and about 30 minutes on the phone, I was left with “try again later.”  That’s it. They obviously also believe it’s a problem with my phone or internet connection instead of a problem with the Fitbit. It’s not. It’s super frustrating for this to happen over and over again each time I buy a new fitbit. 

[AndreaFitbit]

Thanks for getting back to us and for your feedback @NetterBalazsi.

I know how frustrating this could be. We don't want to create frustration in our customers. Fitbit has been designed to provide motivation and help you to reach your daily goals to success. Please note that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on what you share here.

I appreciate your patience and keep on visiting the forums.