06-27-2019 19:15
06-27-2019 19:15
For the last few days my Inspire HR has been displaying only the clock and the battery percentage (when the button is long pressed). It no longer gives me access to settings nor the other excersise recording options, and I am not receiving any notifications. I have tried restarting it, which has worked before, but it no longer restarts. I have let it drained its battery completely and restarted it and it does not resolve the issue. I have had this fitbit for only 4 months and it's already malfunctioning.
06-28-2019 14:25
06-28-2019 14:25
Nice to see you on the Fitbit Community Forums.
Thanks for all the steps that you've tried with your Fitbit Inspire HR, you've done an excellent job but in this case I think that we need to move forward with the next step. I've requested a case for you, our team will be contacting you via email shortly.
Fitbit has been designed to provide motivation and help you to reach your daily goals to success. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on what you share here.
Thank you for your understanding.
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