Inspire HR only showing 1 hour of sleep

[BigLouis]

Every  morning my husbands watch shows he slept an hour. Seems it starts over if he got up for water. I’ve contacted Fitbit twice and he switched arms and his was set to Normal so changed it to Sensitive. Restarted it. It still does the same thing regardless what he does. I bought the watch specifically to capture his sleep, I want the whole night pattern not for it show an hour each day.  The next day it only shows he slept for an hour, there are no other details about when he was awake or sleep for how many minutes. 

Moderator edit: Subject for clarity

[YojanaFitbit]

Hi @BigLouis nice to see you again on the Fitbit Forums. Sorry for the late response, due to recent events affecting our operations, we're taking longer to respond.

Thank you for reporting the issues that you're having with your Inspire not tracking sleep. We appreciate all the steps you performed beforehand. As mention in other threads, our team is aware of this. We're working to identify a resolution as quickly as possible. We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track. Thanks for your understanding, we'll let you know as soon as we get more information about this.

I'll be around in case that you need anything else.

[RedKiteParton]

Hi BigLouis 

Did you ever get this fixed I have the same problem on. Sense? 
blessing John