Inspire HR only shows a black screen

[tigercub354]

My fit bit Inspire HR won't turn on. It has black screen and vibrates about every 10 seconds.  I plugged it in to charge for 2hrs. I don't get a battery icon or anything. I tried to reset it while plugged in. I did get a smile face show up on screen then disappears but still won't turn on. It still pulses about every 10 seconds. I'm at a loss.

Moderator edit: updated subject for clarity

[NellyG]

Hi @tigercub354 I jave flagged a moderator to come to help you.

[AlvaroFitbit]

@tigercub354 Welcome to the Fitbit Community! It's great to have you here!

I will assist you with the black screen on your Inspire HR and thank you so much for troubleshooting this issue. Since the issue persist it would be better if you let our Support team know so they can further assist you. I noticed that you already have a ticket with them so I wanted to know if they were able to help you?

@NellyG thank you for letting me know about this.

I look forward to your reply.

[Steven_sklcc]

I'm having the same issue as you. 

[tigercub354]

I contacted customer service and a replacement device is being sent to me. Thank you for your help.

[Macklilly]

I’m having the same problem. What is the solution? Thanks

[tigercub354]

I contacted customer service. They walked me through the rest process, but my device still wouldn't turn on. My device was still in warranty so they are sending me a replacement device. Hope this helps.

[nhkelly]

I am having the same exact issue!  It's only 3 weeks old!

[Sarah_nicole]

This is happening to me, too! I’ve only had this for about 2-3 weeks now.

[nhkelly]

I contacted customer support and after trouble shooting a few things it was
decided the device was defective and I had to ship it back. Once they
receive it they will ship me a new one. Frustrating as I will be without a
Fitbit for well over a week!

--
*~ The World tells us to seek success, power, and money; God tells us to
seek humility, service, and love ~ Pope Francis*

Moderator edit: personal info removed

[BikerPoppy]

Have just been on to live chat and am having the same problem although my screen is now showing the flashing fitbit logo and 001??? Am awaiting to hear back from Support. It's only 2 weeks old too 😞

[Macklilly]

Thank you

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[SamisimaS]

Hi there 🙂

I had the same issue and tried everything, but nothing worked until I went on the FitBit App on my phone and changed the watch's display (from showing all the stats to showing only time).

Hope this helps, if someone else has the same problem!

[BikerPoppy]

Thanks Jogger.  I ended up returning my fit-bit for an exchange as it was deemed faulty. So far, the replacement is doing everything it should 🙂 

[nhkelly]

I too received a replacement and so far it has been working fine. If it
happens again, I'll keep the other suggestion in mind. Thank you!

*~ The World tells us to seek success, power, and money; God tells us to
seek humility, service, and love ~ Pope Francis*

Moderator edit: personal info removed

[Lillybirb2]

I took the strap thing off and tapped mine around and put the straps back on and it worked for mine. 

[BikerPoppy]

I got in touch with the customer help people and had to return mine for a replacement. They were very helpful and the new one is, so far, working fine.

[ShellyPerks]

This worked for me!

[Imacad]

I'm having the same issue. My watch screen is totally blank the Fitbit itself works, I just can't see it on my watch. How do I "turn it on"?

[Nikki1985]

I was having the same issue but changing the clock screen triggered an update and seemed to fix it. Thank you!