Inspire HR only turns on when charging

[amypatterson78]

Hey, my inspire hr wont work unless it is attached to charger. No green light, nothing. I've tried the reset, changing my clock face. Please help!

Moderator edit: updated subject for clarity

[JuanJoFitbit · Accepted solution]

Hi @amypatterson78, it's great to see you in our Fitbit Community. I'm sorry to hear that your Inspire HR only works when on the charger. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

Please try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest. After this, charge your Inspire HR for 2-3 hours and see if it works after unplugging it from the charger.

Keep me posted on the outcome.

[amypatterson78]

Still doesn't work. Battery is at 100%. Display and everything works when it's on charger as soon as I disconnect from charger it won't work

[JuanJoFitbit]

Hi @amypatterson78, thank you for getting back and trying the recommended troubleshooting steps. Since the issue persists, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

I'll be around if any question arises.