Inspire HR only works when plugged in

[batspocky]

I recently (within ~ two months) purchased an Inspire HR. Yesterday, I noticed that my display was not on and the device was not responding to taps/button pushes, so I thought it must be a dead battery. I plugged it in overnight only to discover this morning that the device is still not functioning. I plugged it in again, the smiley face appeared, and the display came on. But as soon as I unplugged it everything shut down again.

Every time I plug it in, the device appears to restart and function. And as soon as I take it off the charger it goes dead again.

When plugged in, it syncs, and I can see that it is showing a full battery.

I have attempted to restart the device several times, the issue persists.

Not sure where to go from here?

[NellyG]

Hi @batspocky I have flagged a moderator to come and help you

[DavideFitbit]

Hi @batspocky, it's good to see you around in the Community forums. 

Thank you for all the details that you've provided about the Inspire HR that only works when plugged in, and confirming that you already tried the restart and other troubleshooting steps.  

I've sent your information to the Customer Support team for further assistance with this, but was informed that you already have a case created or that you already got in touch with them. Keep an eye on your inbox. 

Let me know the outcome. 

[MikeJD]

I am having this same issue. My Inspire HR only works when plugged in.  Is there a solution?

[CherylP78]

Mine is having the same issue.  Any updates on this?

[DavideFitbit]

Hi, welcome to the Community forums @CherylP78. Sorry for the late response.   

Thank you for confirming that you've been experiencing the same problem with your Inspire HR that only works when plugged in. 

I've sent your information to the Customer Support team for further assistance with this, but was informed that you already have a case created or that you already got in touch with them. 

Keep me posted on the outcome. 

[Jessicamorris]

I am having the same problem. Can anyone help?

Tried restarting etc several times. Is there a number I can call or can someone call me please?

[DavideFitbit]

Hello @Jessicamorris, thank you for confirming that you're having the same problem with the Inspire HR that is not responding when not connected to the charger and that you already tried all the suggested steps earlier.  

I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon. Keep an eye on your inbox. 

Let me know about the outcome. 

[AmandaBessette]

I’m having the same issue. I’ve tried all steps to restart/synch and nothing is working. Also the green light is not flashing when I take it off the charger. Please help.

[Kamaldeep]

I am facing the same issue. I have bought it today and it only works when plugged in. The moment k unplug it, my fitbit stops working.

[ReeMote]

Same thing is now happening to me. Since the update I've had issues with the battery drain, HR stopped working, inability to scroll, being unable to change the clock face through the app, the screen being blank (which has happened before and it's normally fixed by changing the clock face), and today it won't work unless plugged in. The screen is also lighting up across where the text is but slightly lighter so I can still read it. Holding down the button also does not seem to restart it and I still can't scroll.

[Phillk23]

This is happening to me too. I have done the update and restarted multiple times. 

[DavideFitbit]

Hello @ReeMote, and welcome to the new users in the Community @AmandaBessette @Kamaldeep @Phillk23. Sorry for the late response. 

Thank you for your replies and confirming that you are having the same problem with the device that is turning off when not connected to the charger and that you already tried the suggested troubleshooting steps.  

@AmandaBessette @Kamaldeep, I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon. Keep an eye on your inbox. 

@ReeMote, I've also sent your information to the Support team, but was informed that you already have a case created or that you already got in touch with them about this. 

Please let me know about the outcome.

[ReeMote]

@DavideFitbitI have not gotten in touch with support nor am I aware of anyone creating a case on my behalf.

[DavideFitbit]

Thank you for your reply with the clarification and sorry for the confusion @ReeMote. 

I've sen't your information to the Customer Support team for further assistance, so you should be getting a reply soon as well. Keep an eye on your inbox. 

Let me know about the outcome. 

[Mpizzurro]

I got mine in February and it started doing this in July. An hour after removing from the charger it would be dead. It was purchased for me off of Amazon so I dont even know if I can get it replaced or what to do.

[DavideFitbit]

Hello @Mpizzurro, welcome back to the Community forums. Sorry for the late response. 

Thank you for the information provided regarding the Inspire HR that is turning off an hour after removing from the charger . 

Before considering other options, could you please confirm if you've followed the steps provided in this article to complete the restart procedure?  Let me know if the device acts any differently after this procedure when you disconnect it from the charger. 

Keep me posted on the outcome.

[Felix90]

Hi Community,

Is there any update?

I have the same issue now and hope there is a way to fix it.

Thanks in advance!

Felix

[DavideFitbit]

Hi, thank you for confirming that you've been having the same problem with your Inspire HR that is turning off when disconnected from the charger @Felix90.  

I've sen't your information to the Customer Support team for further assistance, so you should be getting a reply soon as well. Keep an eye on your inbox. 

Let me know about the outcome. 

[Felix90]

Thanks mate!