Inspire HR only works when plugged in

[batspocky]

I recently (within ~ two months) purchased an Inspire HR. Yesterday, I noticed that my display was not on and the device was not responding to taps/button pushes, so I thought it must be a dead battery. I plugged it in overnight only to discover this morning that the device is still not functioning. I plugged it in again, the smiley face appeared, and the display came on. But as soon as I unplugged it everything shut down again.

Every time I plug it in, the device appears to restart and function. And as soon as I take it off the charger it goes dead again.

When plugged in, it syncs, and I can see that it is showing a full battery.

I have attempted to restart the device several times, the issue persists.

Not sure where to go from here?

[DavideFitbit]

No problem @Felix90! 

Let us know about the outcome and if you have further questions.  

[Della16]

is there a solution to this as I am having the same problem 

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Hi my Fitbit also does this 6 weeks out of guarantee as well as anyone every sorted this glitch or is the fit bit never going to work again 

Moderator edit: format

[DavideFitbit]

Hi, welcome to the Community forums @Della16, I'll be glad to help you with this.  

Thank you for confirming that you've been experiencing the same problem with the screen of the Inspire HR. 

I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon.

Let me know if you have further questions. 

[Della16]

Thankyou did your Fitbit ever work again

Sent from my iPhone

[DavideFitbit]

No problem @Della16. 

Let me know about the outcome.  

[Della16]

Hi they have offered me a replacement of mine or another Fitbit of my choice half price. Cannot complain at all quick and prompt solution very happy

Sent from my iPhone

[N-fit]

Similar issue here...seems to charge but when it comes off the charger will sometimes turn on and sometimes unresponsive. Please help.

[DavideFitbit]

That's great news, thank you for sharing this update @Della16! 

It's good to see you around in the Community for the first time @N-fit, welcome. 

Thank you for confirming that you've been having the same inconvenience with the display. 

I've proceeded to send your information to the Customer Support team for further assistance, so you should be getting a reply soon. 

Let me know if you have further questions. 

[Tani1]

My Fitbit Inspire is fully charged (showing 100%) but won’t show anything on the display after removed from the charger.  I have followed the steps listed and reset it and now it won’t connect to my apple phone.  Any other ideas to get this working again? 

Moderator edit: format

[AmandaBessette]

Hi there! Never received anything from customer service on this issue. Still having the same issues with my Fitbit. Please let me know next steps. 
Thanks,

Moderator edit: format

[DavideFitbit]

Welcome to the Community forums @Tani1, and thank you for your reply @AmandaBessette. 

Thank you for sharing that you're still having this problem with the Inspire HR that is not turning on when not connected to the charger. 

@Tani1, I've sent your information to the Customer Support team for further assistance as well, so you should be getting a reply soon.  

@AmandaBessette, it seems they had already sent your reply, please make sure to check on your spam folder. However, I've sent your information to Customer Support again so they can follow up via e-mail. 

Keep me posted on the outcome. 

[Jenheard02]

I've been having the same problem, only had my Fitbit Inspire HR for 6 months. It is not responsive off the charger but when I plug it in I'll see the smiley face and it'll turn on and appear to be working but as soon as I take it off it goes black. Several attempts to restart. 

Moderator edit: format

[DavideFitbit]

Welcome to the Community forums @Jenheard02.  

Thank you for confirming that you've been having the same problem with the display not turning on when not connected to the charger. 

I've sent your information to the Customer Support team for further assistance as well, so you should be getting a response via e-mail soon. 

Let me know if you have further questions. 

[AmandaBessette]

Hello,

Sounds like this is an issue with the battery. I was not able to get my Fitbit to work. I asked for a replacement and Support keeps sending me new things to try even though I have tried everything that the community forum has suggested. I’m not happy - Fitbit knows there is an issue not sure why they won’t replace the device. Is there someone else I can speak with? 
Thanks,

Amanda

Moderator edit: format

[DavideFitbit]

Thank you for your reply @AmandaBessette. 

Even though you already tried all the steps found in the Community forums, I do recommend that you continue the communication with the Customer Support team and to let them know of the steps that you've performed, so they can let you know how to proceed. They just need to make sure that all troubleshooting steps have been exhausted, because a good percentage of the problems with some devices are resolved with the standard troubleshooting steps. 

Let me know if you have further questions. 

[hojichacat]

Hi, I'm having the same issue. Albeit, with my Inspire 2. I just received it today, and it won't work when off the charger despite saying it's 100% charged when on the charger. I tried reseting it, and I even did a factory reset, but it still doesn't work at all. Not really sure what to do, especially since this is my first time with a Fitbit.

[DavideFitbit]

Welcome to the Fitbit Community @hojichacat.  

Thank you for sharing that you're experiencing the same difficulties and confirming that you already tried a few troubleshooting steps. 

I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon.

Let me know if you have further questions. 

[Mpizzurro]

No changes. Still died within hours of coming off the charger 

[DavideFitbit]

Hi, thank you for the information that you've provided about your Inspire HR device @Mpizzurro. 

Since you already tried the troubleshooting steps mentioned earlier, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

Have a great day. 

[ozzy_paranoid04]

I have the same issue. Mine started yesterday