Inspire HR only works when plugged in

[batspocky]

I recently (within ~ two months) purchased an Inspire HR. Yesterday, I noticed that my display was not on and the device was not responding to taps/button pushes, so I thought it must be a dead battery. I plugged it in overnight only to discover this morning that the device is still not functioning. I plugged it in again, the smiley face appeared, and the display came on. But as soon as I unplugged it everything shut down again.

Every time I plug it in, the device appears to restart and function. And as soon as I take it off the charger it goes dead again.

When plugged in, it syncs, and I can see that it is showing a full battery.

I have attempted to restart the device several times, the issue persists.

Not sure where to go from here?

[DavideFitbit]

Welcome to the Community forums, @ozzy_paranoid04. 

Thank you for confirming that you've been experiencing the same inconvenience with your Inspire HR device. 

If you already tried the restart procedure as described in this article, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

Have a great day. 

[MarleneV]

Good day, I have the same issue with my fitbit inspire that only works on the charger, please help

Regards

Marlene 

Moderator edit: personal info removed

[Motherblinker]

yes me too. The screen goes fuzzy as well! 😞

[MarleneV]

So many similar complaints, what can we do? I have literally tried everything 😢

[Mpizzurro]

I was told to try resetting and eventually told to call directly to customer service. With my first fitbit I was able to resolve and get a replacement all through the app. I wasted a bunch of time thinking it was still set up the same. Its now been over a year since I had this fitbit with this problem so the likelihood of getting a replacement is pretty slim I feel like.

If you're reading this and have had the same issues with no success call as soon as you can to avoid my problem!!

[MarleneV]

Thank you so much

[DavideFitbit]

HI, thank you for confirming that you've been experiencing the same inconvenience with your Inspire HR, @MarleneV @Motherblinker. 

If the restart procedure was not successful to try to resolve the problem with the display, I recommend that you contact the Customer Support team for further assistance with this. They will let you know how to proceed. 

The best way to get more immediate help for this problem is to chat with us online or give us a call. Click here to get connected. 

Have a great day. 

[MarleneV]

I did exactly that and was pleasantly surprised by how fast and effective customer support was ! I recieved a replacement part today and it’s all back to normal.

I really recommend Fitbit customer service!

[ozzy_paranoid04]

They said they can’t do anything for me

--------------------------------------

They said my warranty was over by one month and they can’t do anything for me. Glad to know I paid all that money for junk that only lasts 1 year and to find out it happens a lot and they won’t stand by they’re product and fix it because of one month over warranty is ridiculous to me.

Spc Woodall
"I can do all things through Christ who strengthens me" Phil 4:13

[MarleneV]

I am so sorry.. mine was still under warranty

[DavideFitbit]

@MarleneV That's great news, thank you for sharing your experience with this. 😁

@ozzy_paranoid04 I'm sorry to see that it wasn't possible to obtain a replacement device. It is particularly difficult when the device is no longer covered by the warranty, but even tough Support is eager to help with any problem you may experience with the product, they do need to adhere to the official warranty policy, this would start counting from the original date of purchase.

Thank you for taking the time to share your feedback regarding the quality; comments from users are always useful to continue to improving the quality of products and services. 

Have a great day. 

[MarleneV]

They actually did send a replacement device ! Awesome service

[DavideFitbit]

Thank you for sharing your experience with the Customer Service team, @MarleneV! 😁 

[tawniedwards]

I am also having the exact same issue.

[DavideFitbit]

Welcome back to the Community forums, @tawniedwards.  

Thank you for confirming that you've been experiencing the same problem with your Inspire HR.  

Before considering other options, could you please confirm if you've followed the steps provided in this article to complete the restart procedure?  This has been useful for other users as well. 

Hope this helps. 

[tawniedwards]

Yes, I have tried the restart plugged into the wall and into my computer. It never vibrates.

[LilShawtii]

Mine is having the same issue. Is there anything I can do? 

[DavideFitbit]

Hello, thank you for your reply and confirming that you already tried all the suggested steps, @LilShawtii @tawniedwards.  

In this case, I recommend that you continue the assistance process with the Customer Support team. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

Have a great day. 

[Mattsen08]

The same thing has happened to mine, can you please help?

[MarleneV]

Contact Fitbit customer swevice, they were if great help. Mine was still under warranty andthey replaced the component free of charge