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Inspire HR partially deleting workouts

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‎07-26-2020 04:33 - last edited on ‎08-02-2020 09:03 by Fitbit Moderator

‎07-26-2020 04:33 - last edited on ‎08-02-2020 09:03 by Fitbit Moderator

Twice now, my Fitbit has correctly recorded and logged a run and then when I have checked a couple of hours later some of it is missing. Eg, today I ran for 1hr 12mins. Showed all data correctly. Looked later and it only showed the last 25mins. 

 

 

Moderator Edit: Clarified subject

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‎08-02-2020 10:12 - last edited on ‎11-15-2024 06:58 by Fitbit Moderator

‎08-02-2020 10:12 - last edited on ‎11-15-2024 06:58 by Fitbit Moderator

@FifiTrixabelle Welcome to the Fitbit Community! It's great to have you here!

Let me help you with your missing workout data. This is odd. Are you using the Connected GPS feature when tracking your exercises? Try restarting your tracker by following these instructions. Also log out from the app, restart your phone and log back in.

I look forward to your reply.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎08-02-2020 13:29

‎08-02-2020 13:29

This happened to me, too. I tried everything CS suggested but nothing worked. Mine was under warranty so they replaced it.

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‎08-02-2020 13:30

In response to AlvaroFitbit

‎08-02-2020 13:30

It was replaced. Thanks.

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‎08-11-2020 11:36 - last edited on ‎11-15-2024 06:58 by Fitbit Moderator

In response to debbyt627

‎08-11-2020 11:36 - last edited on ‎11-15-2024 06:58 by Fitbit Moderator

@debbyt627 It's great to see you in the Community! 

Really happy to hear that our Support team was able to help you by replacing your tracker. Hopefully you are already back on track getting all those daily steps.

Happy stepping and stay safe!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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