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Inspire HR phantom swiping

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‎06-13-2020 03:34 - last edited on ‎06-16-2020 12:07 by Fitbit Moderator

‎06-13-2020 03:34 - last edited on ‎06-16-2020 12:07 by Fitbit Moderator

Hi folks!

 

Multiple times a day my Fitbit is swiping and glitching when I'm not touching it. I have to do the 3 restarts to get it working again. When it's doing this "phantom swiping" it doesn't register when I do touch the screen. When clicking the off button the screen wakes immediately after.

 

Any tips?

 

 

Moderator edit: updated subject for clarity

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‎06-17-2020 07:40 - last edited on ‎05-25-2025 05:47 by Fitbit Moderator

‎06-17-2020 07:40 - last edited on ‎05-25-2025 05:47 by Fitbit Moderator

@JordanDBC It's great to have you here! 

Let me help you with Inspire HR swiping without any interaction and thank you for troubleshooting this issue. Since the issue persists I have created a ticket so our Support team can further assist you via email.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎09-07-2020 16:31

‎09-07-2020 16:31

Hi, I’m having the same issue, but my Fitbit started a workout on its own whilst I was asleep and ‘screen wake’ was off, I didn’t realise until it was recorded as a 16 hour workout!

What happened with your situation? Was it sorted?

All the best,

N

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