Inspire HR picks up my badges but not my trophies

[Dale1961]

Hi, my inspire HR seems to pick up my badges but not my trophies. I reach my goal everyday, I work hard for it and never see my goal achievement in my trophy section. Please help.

Moderator Edit: Clarified subject

[Dale1961]

Please help

[Odyssey13]

Hi @Dale1961  I look at mine on the dashboard on the website. Be sure you've logged in and try this link - click to go there

[Dale1961]

thanks Odyssey,  I tried to go to that page and when I go to my trophies, I see one workday challenge and no daily goals met, just a question mark. My old watch always recorded them. Thanks.

Moderator edit: format. 

[LizzyFitbit]

Hi there, @Dale1961. @Odyssey13 Thanks for helping our members.

@Dale1961 I understand how important these achievements are for you and I'm sorry the trophies aren't appearing correctly. Thanks for checking the website and to look into this may I know the model and OS version of your phone? Also, if possible take a screenshot of what it's displayed on the Fitbit app or website, and attach it to your reply. These details will help me to further investigate.

In the meantime, let's try the following steps:

1. Log out from the Fitbit app.
2. Check if the Fitbit app is updated.
3. Force quit the Fitbit app and reboot your phone.
4. Open the Fitbit app, log back into your account and pull down on the screen to force a manual sync.
5. Check if your badges and trophies appear correctly this time.

[Dale1961]

Thanks, I will try that. Have a great day!

[LZeeW]

@Dale1961   I apologize if I am misreading your statement.  The Goal Day section in the trophies is specific to a Goal Day Challenge, not your general, every day step goal.  If you are participating in a Goal Day Challenge, I remember reading that there is a bug in the Android app for this trophy.  If you are referring to your daily step goal and haven't participated in a Goal Day Challenge, then this explains the question mark. 

I also know that there is a bug in the Workweek Hustle Personal Best (all users).  It says that my personal best was in 2019.  

[Dale1961]

Get Outlook for Android<>

[LZeeW]

@Dale1961   Your post is blank.

[LizzyFitbit]

Hi there, @Dale1961. @LZeeW Thanks for sharing your insights and help.

@Dale1961 You're welcome. Thanks to you for getting back and willing to try the suggestions shared in my previous post. Your other post is empty but in case the issue still persists, please reply back with the information requested above. That way I can investigate on my end and continue helping you with this matter. I look forward to your response.