Inspire HR purchase/shipping date

[erreid]

I ordered an Inspire HR about 3 months ago now (end of July ish) to replace my Versa which just gave out but wasn't under warranty. I got an email from FitBit that same day to confirm my order, but the watch still hasn't arrived or even shipped. Is there any chance my order was cancelled without FitBit letting me know? Or is FitBit just extremely slow on shipping some products given that there is a pandemic going on?

[Odyssey13]

Hi @erreid  get your order number or information from an email and get with customer support. They should have this information for you.

Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options