Inspire HR quit syncing my sleep

[Circlebs]

My HR inspire quit syncing my sleep, again.  I've tried rebooting, numerous times, uninstalled the app, reinstalled,  no luck!  

Moderator edit:  updated subject for clarity

[JuanFitbit]

@Circlebs . Nice to see you around and thank you for your report and efforts. .

Could you please confirm if you see the simplified sleep record or none record at all?

What mobile device are you using?

See you around

[Circlebs]

HR Inspire, as for sleep mode, I have no idea which one

[JuanFitbit]

@Circlebs , Thank you for your reply and further information. Don't worry we are going to figure this one out.

When you go in the Fitbit app, do you see any sleep record?

If so, do you see the sleep stages? (deep sleep, REM, etc)

If you don't see the sleep stages, you should see the simplified view of the record. Below the graph you should see a notification , telling you why the sleep stages were not recorded. What does the message say?

I'll be expecting your reply

[Circlebs]

Everything shows up in the app, stages, everything, just not my phone

Sent from my Bell Samsung device over Canada’s largest network.

[JuanFitbit]

@Circlebs , Thank you for your reply and further information. 

Could you please attach some screenshots of the Fitbit app on your reply so that I can see what you are looking at. 

If you could elaborate the situation, this could help me understand what you need. 

See you around. 

[Circlebs]

I have attached a pic as requested.

I have replied several times on what the problem is!

As you can see by the picture, the sleep stats all show up in the app on my phone, but do not show up on my fitbit. I've tried rebooting, resetting, uninstalling the app and reinstalling, all of these NUMEROUS times, the sleep mode within the app will not sync to my fitbit!!

Regards

Laura 

Moderator edit: removed personal information

[JuanFitbit]

 @Circlebs , Thank you for your reply and further information. 

Please have a look at this: How do I see my sleep information?.

If this doesn't help,please have a chat or call us. Please click here to get connected.

Hope it gets solved soon. 

[Circlebs]

Thx for your time. Sleep mode is not even showing on my hr inspire now. But all.is good within the app. Grrr.