help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Inspire HR quit syncing to Mac desktop

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-26-2020 13:23 - last edited on ‎10-27-2020 04:30 by Fitbit Moderator

‎10-26-2020 13:23 - last edited on ‎10-27-2020 04:30 by Fitbit Moderator

Two days ago, I no longer was getting updates on my Mac desktop from my Inspire. I've tried various suggestions from Fitbit and it still isn't working. The battery is fully charged; yet, on my desktop it says it's empty. That's probably because it isn't connecting. Need better instructions, please.

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎10-27-2020 04:29

‎10-27-2020 04:29

Hi @renogal19, it's great to see you in our Fitbit Community. I'm sorry to hear that your Inspire HR stopped syncing with your Mac desktop. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

As you mentioned, the Fitbit app shows that the battery is empty because your Inspire HR is not syncing. In order to avoid providing the same information, let me know what troubleshooting steps you have tried.

 

In the meantime, try the troubleshooting steps that are listed in this help article. It may contain steps that you already tried but you can skip them and proceed with the rest. Finally, monitor your Inspire HR and see if the issue gets fixed.

 

Looking forward to your response.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes