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Inspire HR receiving call notifications, but not text notifications

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‎07-10-2020 09:39 - last edited on ‎07-14-2020 10:12 by Fitbit Moderator

‎07-10-2020 09:39 - last edited on ‎07-14-2020 10:12 by Fitbit Moderator

I have looked through the trouble shooting guides and the forums and have not found a satisfactory answer. Due to longer wait times, I have not been able to chat online either. I have a Google Pixel phone with default android texting app and an Inspire HR fitbit. I receive notifications on my fitbit when I receive a phone call, but for probably over a month now, I receive no notifications for text messages. I am within 5 feet of my phone, I have the default texting app, I have reset my fitbit, I have double checked all my notification/privacy settings on my phone, and I still receive no notifications. Please help!

 

 

Moderator Edit: Clarified subject

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‎07-14-2020 10:15 - last edited on ‎09-09-2024 14:26 by Fitbit Moderator

‎07-14-2020 10:15 - last edited on ‎09-09-2024 14:26 by Fitbit Moderator

@tory63 It's great to have you here!

Let me help you with your Inspire HR not getting text messages and thank you for troubleshooting this issue. I suggest you refresh the link between your phone and your tracker by doing the following:

  1. Go to your phone's bluetooth settings and remove all devices listed there.
  2. Restart your phone and restart your device. 
  3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  5. You can find troubleshooting instructions here.

Let me know how it goes.

Alvaro | Community Moderator

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‎07-14-2020 13:03

In response to AlvaroFitbit

‎07-14-2020 13:03

I followed your steps. I cleared out my bluetooth, restarted my phone, and turned off my battery saver. I had previously checked my app settings and my phone's notification settings, but rechecked them anyway. I actually then ran into issues reconnecting my fitbit to bluetooth, which resulted in me having to remove my Inspire HR from the fitbit app and reconnecting through the app before I could reconnect bluetooth. I do receive notifications now, my settings were never changed and I still receive notifications with my battery saver on. I am not sure what impacted my fitbit and stopped it working, but apparently "unplugging it and plugging it back in" seemed to work. Sounds like a software issue to me.

 

Thanks for the help and hopefully I won't have to do this again!

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