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Inspire HR reminders to move not consistently provided

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‎03-28-2021 15:28 - last edited on ‎03-30-2021 09:02 by Fitbit Moderator

‎03-28-2021 15:28 - last edited on ‎03-30-2021 09:02 by Fitbit Moderator

I have notifications for hourly activity enabled but don't always receive the notification. Notifications are very inconsistant throughout the day and I have to constantly check the time rather than being able to rely on the Inspire HR to notify me to make sure I'm taking 250 steps per hour. There have been many days that I haven't reached my goal because of this and it is very frustrating.

 

There have been times when it's been 11 minutes to the hour and I sit and wait for the notification and it doesn't happen. It also inconsistantly notifies me when I've completed the steps.

 

I had been using my previous Fitbit as a silent alarm clock but can't trust this current one to wake me.

 

I have all other notifications (texts, emails, etc.) turned off. Running the Fitbit on an Android OS.

 

Moderator Edit: Clarified subject

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‎03-30-2021 09:06

‎03-30-2021 09:06

@the3amigos I hope you are doing fine. 

 

Thank you for all the details that you shared. Start by checking that the tracker isn't in the Do not Disturb mode by long pressing the button then restart your tracker. If the issue persists please remove the reminders to move, save and sync then re-add them again, save and sync.

 

Hope this helps.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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4 REPLIES 4

‎03-30-2021 09:06

‎03-30-2021 09:06

@the3amigos I hope you are doing fine. 

 

Thank you for all the details that you shared. Start by checking that the tracker isn't in the Do not Disturb mode by long pressing the button then restart your tracker. If the issue persists please remove the reminders to move, save and sync then re-add them again, save and sync.

 

Hope this helps.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎03-31-2021 11:13

‎03-31-2021 11:13

I am attempting the solution provided right now.  In that I see we have the same issue, please know that I use the silent alarms all of the time and have not missed one, since having the issue with the move reminders.  Hope that helps you.  Have a great day.

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‎04-01-2021 13:13 - edited ‎04-01-2021 13:30

In response to aytb4you

‎04-01-2021 13:13 - edited ‎04-01-2021 13:30

@aytb4you, thank you for your response. I'm glad to know it doesn't affect alarms; I plan to set one to test it before I trust it completely!

 

Did the restart work for you?

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‎04-01-2021 13:24 - edited ‎04-01-2021 13:29

In response to AlvaroFitbit

‎04-01-2021 13:24 - edited ‎04-01-2021 13:29

AlvaroFitbit: Thanks for your response. My tracker is not in Do Not Disturb mode but I'm unable to restart the tracker. I followed the instructions in the link provided without success. Does the Inspire HR only have the one button on the side? Edited to add: I redid this and did get the smiley face the instructions said I would, but it never did vibrate. But as I said in the following paragraph, removing and adding the reminders did seem to do the trick.

 

I did remove my reminders, synced, added them back and synced again, which seems to have helped. However, I would like to make sure I can restart the tracker if needed in the future. Thanks again.

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