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Inspire HR repeated frozen screen

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‎07-20-2020 00:31

‎07-20-2020 00:31

My inspire HR has in the past not reacted to the button being pressed or touch screen - the screen stays black. I had to plug it into a computer and reset it each time. Now the screen won't scroll past the clock face. 

 

I don't have access to a computer to reset it with right now, and really should I have to be resetting my fitbit every few weeks? Is there a software update I'm missing or a long term fix?

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3 REPLIES 3

‎07-21-2020 10:01 - last edited on ‎03-12-2025 09:22 by Fitbit Moderator

‎07-21-2020 10:01 - last edited on ‎03-12-2025 09:22 by Fitbit Moderator

@Jes3 It's great to see that you've visited the Fitbit Community!

Let me help you with your Inspire HR screen freezing and thank you for troubleshooting this issue. Please try changing the clock face on your tracker by following these instructions.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎08-15-2020 20:23 - edited ‎08-15-2020 20:24

In response to AlvaroFitbit

‎08-15-2020 20:23 - edited ‎08-15-2020 20:24

I reset the fitbit and changed the clock face. Today the screen is not responding. yet again. 

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‎08-24-2020 08:49 - last edited on ‎03-12-2025 09:24 by Fitbit Moderator

In response to Jes3

‎08-24-2020 08:49 - last edited on ‎03-12-2025 09:24 by Fitbit Moderator

@Jes3 thank you for the update.

Since the issue persists I have created a ticket so our Support team can further assist you via email.

Keep me posted.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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