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Inspire HR resetting by itself

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‎04-18-2020 09:32

‎04-18-2020 09:32

Hello, 

 

i am am quite disappointed in my Inspire HR. I have been using it for 2 months without issue, thenlast week it just shuts off by itself and resets, sometimes whilst I am working out which then causes me to lose data. Last night for example, the device switched off at 638am and I only noticed when I woke up at 950am and the clock on the device read 638am when it turned on. I was late for an appointment...to say the least I was irate. At the moment, this device can’t be trusted for it’s intended use and I have tried multiple times to reset it whilst plugged in, I have tried reinstalling the device to my mobile and nothing is working. Would be great full for any tips that make this device more than a bracelet.

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‎05-04-2020 13:18

‎05-04-2020 13:18

@PMCB Thanks for joining us! Sorry for the delay in my reply.

 

Let me help you with your Inspire HR resetting by itself and thank you for troubleshooting this issue. Since the issue persist I have created a ticket so our Support team can further assist you via email.

 

Let me know how it goes.

Alvaro | Community Moderator

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