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Inspire HR runs aren't syncing with Strava

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‎05-05-2019 07:44 - last edited on ‎05-06-2019 06:29 by Fitbit Moderator

‎05-05-2019 07:44 - last edited on ‎05-06-2019 06:29 by Fitbit Moderator

I have connected both apps on my iPhone and yet my runs aren’t uploading to Strava. How can I fix this?

 

 

Moderator edit: updated subject for clarity

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7 REPLIES 7

‎05-06-2019 08:32 - last edited on ‎08-21-2024 08:50 by Fitbit Moderator

‎05-06-2019 08:32 - last edited on ‎08-21-2024 08:50 by Fitbit Moderator

@JesssK Welcome! It's great to see you around!

I will assist you with your Strava integration. Only GPS activities will be transferred to Strava. On your Inspire HR you will need to use your phone's GPS chip via the Connected GPS feature. You can see how this feature works here. If you are already recording GPS activities and they aren't transferring please remove Strava from your Fitbit account via the website and re-link them.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎05-07-2019 09:48

In response to AlvaroFitbit

‎05-07-2019 09:48

So my Fitbit has to be near my phone to use its GPS and will not work without it? I don’t take my phone with me on runs as it’s inconvenient to carry it.

Sent from my iPhone
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‎05-07-2019 11:24 - last edited on ‎08-21-2024 08:50 by Fitbit Moderator

In response to JesssK

‎05-07-2019 11:24 - last edited on ‎08-21-2024 08:50 by Fitbit Moderator

@JesssK thank you for your reply. If you want GPS data then you will need to have the phone nearby as the instructions say in the help article. If you only wish to track your activity without GPS data then you can leave your phone at home but as mentioned these activities won't transfer to Strava.

Keep me posted.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎05-07-2019 17:32 - last edited on ‎08-21-2024 08:49 by Fitbit Moderator

In response to JesssK

‎05-07-2019 17:32 - last edited on ‎08-21-2024 08:49 by Fitbit Moderator

@JesssK The only Fitbit that has it's own GPS is the Ionic at this time.  None of the other Fitbits have it and will require that your phone be with you on your run.

Personally, I prefer to have my phone with me for safety -- in case I get hurt or feel unsafe.  

Heather | Community Council | Eastern Shore, AL
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
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‎05-19-2020 15:46

In response to AlvaroFitbit

‎05-19-2020 15:46

Can someone help me with connect strava with my fitbit it will not connect

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‎05-24-2020 11:06 - last edited on ‎08-21-2024 08:49 by Fitbit Moderator

In response to danielleb812

‎05-24-2020 11:06 - last edited on ‎08-21-2024 08:49 by Fitbit Moderator

@danielleb812 It's good that the community is growing! Sorry for the delay in my reply.

Let me help you linking your Fitbit account with your Strava account. You can follow their official instructions here.

Keep me posted.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎07-31-2020 06:21

In response to AlvaroFitbit

‎07-31-2020 06:21

I tried to go to the fitbit app and revoke access. And then I went to my strava app and tried to reconnect the accounts and it says they are connected, but my run from this morning logged on fitbit still will not transfer to strava. and when i go back into strava it says my fitbit isn't connected. I do not know how to make this stick and it is so irritating. any help? 

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