Inspire HR's display not working

[Jfarr2023]

It still vibrates when I hit the button. I saw the smile once but haven't seen it since and nothing is working. Very frustrating given its only 2 weeks old. Is there a solution or hard reset?

Moderator Edit: updated subject for clarity.

[Jfarr2023]

I do have a Galaxy Note 8 also like other people have said

[Julia_G]

Hi, @Jfarr2023 , whenever your Fitbit is not behaving as expected, the first troubleshooting step is always to give it a restart.  You are usually advised to try this 3 times, because a single restart does not always do the trick.

Please do try that and let us know.  Also, does it seem to be charging properly and fully?

[Jfarr2023]

Yes, I have tried all that. It seems to be charging fine. I only see the smiley face from time to time but nothing afterwards. Please help. 

[Julia_G]

Hi, @Jfarr2023 , if you have tried the restart (linked above) at least 3 times, and it seems to be charging properly, then I think you need more help than the Community can provide, so I have flagged your post for Moderator attention, and someone should be along soon to give you some more support on this issue.

[Jfarr2023]

Thanks. I would like a resolution soon before I leave fitbit all together and buy an alternative brand. 2 weeks use is unacceptable 

[Julia_G]

Hi, @Jfarr2023 , absolutely! Your Fitbit should obviously last much longer than that.  If you want to check the terms of the warranty, there's a link at the bottom of every page in the Community.  It's one year in most parts of the world, and two years in some areas -- and that's the absolute minimum (barring things like loss, or accidental damage, of course -- always check the small print!)

I am sure a Moderator will be along soon to give you some further information on the next steps to get you back on track with your Inspire HR.

[Jfarr2023]

I noticed my issues started happening right around the time my Note 8 updated some software like others have said. Could that potentially be the cause? Has someone from Fitbit confirmed that this isn't some kind of bug from that update? Thanks

[MarcoGFitbit]

Hello @Jfarr2023 have a warm welcome to the Fitbit Community. It's great to see you around @Julia_G, thanks for all your help. 

@Jfarr2023 I sincerely apologize for the delay in the response. Thanks for your patience and working through these troubleshooting steps. I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions.

In case you need anything else, please feel free to reply as well. Happy stepping. 

[Fone_A]

I actually have the same problem. My Fitbit is still not working after several resets. And it it two weeks old too. 

[Jfarr2023]

Marco, when should I be expecting an email? Its very frustrating to only have this thing for 2 weeks and not be able to track any progress while waiting. 

[Jrankin]

I am having the same exact problem.  The inspire charges fine but I have no display.

[Evange71]

I am having the exact same issue. I have reset and did get the smiley face and now back to diamond face with the letters YIJMMDY4 then 001 underneath.

I tried unpairing  as well and now can't sync my device as not finding it with Bluetooth. Help. 

[bennio]

i have an inspire hr as well. i believe mine died while i was charging it in my car. however, i have had mine for 1 day. the diamond face has come up and i only see the smily face when i restart it. it then goes back to the serial number and logo. does not show up on the app and have tried restarting it >20 times. please help me with this someone.

[bennio]

i have an inspire hr as well. i believe mine died while i was charging it in my car. however, i have had mine for 1 day. the diamond face has come up and i only see the smily face when i restart it. it then goes back to the serial number and logo. does not show up on the app and have tried restarting it more than 20 times. please help me with this someone.

[kikz]

Another Inspire HR here with a display that doesn't work.  Also about 2-3 weeks old.  It was bought in late March and stopped working late last week.

I've tried the restart 3 times (each time shows the only the smiley face) and then plug into the charger for a few hours, but that has not worked. 

Rather saddening, as it's my 9yo daughters and she spent all her saved pocket money on it.  

A resolution would be most welcome, and make me look like hero in my daughters eyes 🙂

[SunsetRunner]

Having the same problem. A small pulse then the smile, then nothing. It died a few days ago, I plugged it into my computer via its usb charging cable and left it a day to charge. Wanted to go to the gym and tried to turn it on, but it’s just cycling through the vibration and smiley face. 

I hope someone can address this. I got mine mid March this year!

[Jrankin]

I was in an online chat with someone from Fitbit help today and since mine was still under 45 day warranty, they are replacing it.

[RMMBJM]

what is wrong with this product.  why do so many people have new fitbits HR Inspires that can't be used as they have blank screens / not charging.  what a waste of money with unsatisfactory help 

[Lundy25]

Just received my Inspire HR today and the display turns off after a nano second meaning I can’t swipe to anything. Pretty poor given this is my third one in 4 years. Should have gone with my gut and invested in a different brand.  Very poor quality 👎🏻