Inspire HR's display not working

[Jfarr2023]

It still vibrates when I hit the button. I saw the smile once but haven't seen it since and nothing is working. Very frustrating given its only 2 weeks old. Is there a solution or hard reset?

Moderator Edit: updated subject for clarity.

[EdsonFitbit]

@PorPrae @Cat49 @raymdi57 Welcome to the Fitbit Community. Sorry for the delayed response.

@PorPrae I'm glad to hear that you've resolved the issue with the display of your Fitbit Inspire HR.

@Cat49 @raymdi57 To provide further assistance, I created a case with Customer Support. Please check your inbox on the next days. They will be get in touch with you as soon as possible.

If you have any question, please don't hesitate to contact us back at any time.

[Cat49]

The issue with my fitbit display has not been resolved
Sent from Yahoo Mail on Android

[raymdi57]

I did get the display working again on my fitbit inspire by changing the
clock. Thanks for following up with me.

[Praxin]

Thank you so much!!!!!  It worked, you are a life saver mhendrix890!!

[EdsonFitbit]

@Cat49 Thank for your the update. I would recommend updating our Support Team in order to get further assistance.

@raymdi57 @Praxin I'm glad to hear that you've resolved the display issue. Thank you very much for letting us know.

Please let us know if you have any question.

[hardnox26]

My Fitbit Inspire display has stopped working as well. I have read the thread and see no resolution given. Is there a fix for this or should I work on contacting someone to send this back?

[Cat49]

I tried all the steps they listed to do to fix it but nothing helped. I would contact them

Sent from Yahoo Mail on Android

[raymdi57]

Hi. I went into my app for my fitbit and changed the clock on my fitbit.
Once I did that, my display screen returned and I haven't had a problem
with it since then. Tap on your display picture on your app, then tap the
fitbit device on the next screen, on the next screen you will see where it
says clock faces. Tap there and change you clock face; you will see your
fitbit screen show a line going across the screen. Once that line completes
across the screen, you SHOULD

[raymdi57]

..... should see the screen again with the clock now visible. Hope this
helps you!!! Sorry I accidentally hit send too soon on the last message.

[EdsonFitbit]

@hardnox26 Welcome to the Fitbit Community.

On this case, I sent this information to Customer Support. Please check your inbox on the next days. They will get in touch with you as soon as possible.

@Cat49 I noticed that you've been in touch with our team recently. Please let me know if you are experiencing difficulties since last contact.

@raymdi57 Thank you for sharing the steps you followed to resolve the screen issue. Hope this helps other users.

If you have any question, please let us know.

[Cat49]

My fitbit is working fine. Thank you for your help

Sent from Yahoo Mail on Android

[EdsonFitbit]

@Cat49 Thanks for the great news.

It's great to hear that your Fitbit is working fine.

Feel free to contact us back at any time.

[Cat49]

I do have a question. What causes my inspire hr to not sync

Sent from Yahoo Mail on Android

[EdsonFitbit]

@Cat49 Thanks for your question about what could cause syncing issues.

There are many factors that could affect the syncing process but I will list just some of them:

- The Bluetooth is off.

- Your Fitbit device is bonded with a cellphone. If you receive notifications, your Inspire HR is bonded to that mobile device and it won't be able to sync with a different one.

- Your cellphone is managing other Bluetooth connections (speakers or headsets paired to your phone).

- When you are in a crowded place with other people that is trying to sync their wristbands (during a marathon for example). 

- When you use more than one Fitbit device to sync.

- Your Fitbit device's battery is critically low.

If you have any other question, please let us know.

[Nejibana]

Seem to be having a similar issue, been at it for about 2 days, let it sit on the charger all day when i was at work. Attempted to soft reset it dozens of times, attempted to change the screen display (considering it fails bluetooth connectivity no surprise it failed there)

during an attempt at a soft reset i can get the happy face to pop up for a few moments, screen just goes dark and continually vibrates roughly every 20-30 seconds but will do nothing else.

Attempted to remove it from my fitbit account hoping it would hard reset (should've known this was dumb as once again it fails to sync to my phone)

Are there any moderators available that can offer some assistance?

i would also like to take this opportunity to suggest that there should be some sort of hard cable to have your pc communicate with your device for hard resets.... would probably save your company money, and your customers frustration

[LizzyFitbit]

Hi @Nejibana. Welcome to the Community Forums! I'm sorry for my delayed response.

Thanks for taking the time to restart your Inspire HR and trying to change the clock face. I understand how you're feeling about the screen on your Fitbit device not working and your feedback is appreciated as it'll help us to improve our devices. Since our steps were exhausted on your Inspire HR, I've requested a case on your behalf so our Support team can give you a hand. Keep an eye on your inbox.

See you around!

[Pvamber2006]

Did you have any luck with figuring it out. Mine is doing that now.

[Nejibana]

@LizzyFitbit thanks for the response, i appreciate it, and i'll keep an eye out!

[LizzyFitbit]

Hi @Pvamber2006, welcome on board. @Nejibana, thanks for getting back and hope to see you back on track soon!

@Pvamber2006, in case you're having the same behavior with your Inspire HR's screen, please try the restart process to see how it behaves. You can also try changing the clock face. Give it a try and keep me posted with the outcome.

I'll be around!

[Normski67]

My inspire has no display as of today ..I have been having problems since the IOS upgrade with it not picking up messages.. but today even though charged there is no display but it is still showing progress in the app (for now)

very frustrating as less than 5 months old