Inspire HR's display not working

[Jfarr2023]

It still vibrates when I hit the button. I saw the smile once but haven't seen it since and nothing is working. Very frustrating given its only 2 weeks old. Is there a solution or hard reset?

Moderator Edit: updated subject for clarity.

[KatCakes]

This just happened to me as well.  It makes me uneasy that it will stop working altogether after the warranty runs out.  Wish I had known this before purchasing. The warranty should run longer given these problems so many are having. 😞

[Peppy1129]

Did you try plugging it in and pushing the button for a few minutes?
It worked this time for me. Not sure about next time.

[KatCakes]

Yes, thanks, I read this blog and eventually got it to work.

[Cat49]

yes, it did work the 1st time I did it but then it quit. 

Sent from Yahoo Mail on Android

[Annie593]

No display on Fitbit inspire hr.

[Hank66]

Please advise my screen no longer works and I only got it for Christmas, it seems to be sending info to phone but no screen, buttons not doing anything, no smiley face even with reset attempts. Gutted, help anyone?

[Julia_G]

Hi, @Hank66 , as your new Inspire HR is not responding to a reset, I have flagged your post for moderator attention, and someone should get back to you soon to advise of the next steps.

[Cat49]

Contact Fitbit. They're very helpful

Sent from Yahoo Mail on Android

[Peppy1129]

Try plugging your Fitbit into your charger and also hold the button on the side for several seconds. Do this several times while charging. You should see a smiley face and it will reset. Hope it works!

[Hank66]

Hallo I decided to have a last attempt at the reset and got a smiley face, it didn't reset though so I did it again and now have got my display back. I am hopeful as I like my fitbit. Thanks so much for your help. XXX-Alison.

[Annie593]

Thanks but I returned it. Too frustrating to keep looking for solutions.

Sent from my iPad

[Aereon]

Less than a month of usage and my Inspire HR also crapped out on me.

Turning the wrist brings up the clock face and pressing the button does the same and that's it. Long press doesn't show battery level and touchscreen doesn't work at all. But it does sync with my device for data transfer.

Did dry the "Reset" method 3x times, nothing. Also, when Inspire HR was connected to USB charging cable, only the clock face was shown. No charging animation whatsoever.

Removed the Inspire HR from charging cable, waited for few secs and put it back. Now, it started to charge, from 66%. At the time of this message, it's at 83% and still charging. Once it's done, i'll try to get life back into it. Oh, i'll be posting an update as well.

[Aereon]

Update.

So, i let my Inspire HR to fully charge and after disconnecting it from the charger, it works again. Placed it on hand and everything works, long button press brings up the battery level and touchscreen scrolls between menus. Also, synced it with my device and it synced without issues.

I guess my Inspire HR needed a jumpstart.

[Hank66]

I  reset it and it started to work again but 2 hours later screen gone again. Very disappointed. Can't reset it every 2 hours that would not be sensible at all.

[Hank66]

It only worked for 2 hours, then the screen was gone again. Very disappointed.

[LizzyFitbit]

Hi everyone. Thanks for continue posting your inquiries in this thread and I'm sorry for the delayed response.

@Julia_G, thanks for the heads up. @Peppy1129 and @Cat49, thanks for your suggestions. Your posts are very helpful.

@KatCakes and @Aereon, I'm glad that you got your trackers to work correctly and thanks for your efforts. If anything happens, feel free to reply back.

@Annie593, I appreciate your feedback and the time taken to work on your tracker. I know how you're feeling about your Inspire HR and I'm sorry that you've had this experience. Our team reviews every feedback posted in the forums as it helps us to enhance our tracker's performance. You're always welcome back to the Fitbit family.

@Hank66, thanks for your efforts while troubleshooting your tracker. I understand your point of view as the restart isn't intended to be done on daily basis. I've checked with our Support team and apparently they already took your case under their wings. They'll continue working with you via email, so make sure to check your inbox.

I'll be around, keep me posted.

[saltspring]

My INSPIRE was a Christmas present, so is only three weeks old.  It displays only the happy face and then the website address

I did get one e-mail with some data on it, but that's all

Have tried numerous suggestions but the display never works, for instance, as a clock

[LizzyFitbit]

Hi @saltspring. Welcome to the forums and I'm sorry for the delayed response.

It's great that you got an Inspire as a Christmas present and thanks for the information provided. Let me help you with the display's issues. Before anything else, may I know if you've set up your tracker in a Fitbit account? I'm asking this as all our Fitbit devices will show the initial screen with the website so you can set it up and get your information displayed. If you've done that process, I'd recommend to follow the steps from this help article.

Now, if you continue seeing the same display after setting up and updating your Inspire, please reply back to this post so I can continue working with you.

Let me know how it goes.

[YorkeSeda]

Hi,

My fit inspire also recently started to have screen issues. When I click the side button I see the home screen that flickers and then touchscreen does not respond. I have tried to restart it already at least 5 times. After every start, I see the smiley face and it keeps showing and disappearing continuously every 7 seconds. Any pointers on what the issue might be?

Thanks a lot

[Sturb]

Wish I'd read this forum before buying. I cannot swipe after numerous restarts. Will probably try to get refund and right off my wasted time and effort.... then recommend to friends not to buy a Fitbit. Would Fitbit be surprised by this response??