Inspire HR's display not working

[Jfarr2023]

It still vibrates when I hit the button. I saw the smile once but haven't seen it since and nothing is working. Very frustrating given its only 2 weeks old. Is there a solution or hard reset?

Moderator Edit: updated subject for clarity.

[Julia_G]

H, @Normski67 , have you tried the restart procedure? First give it a good two hours charge then follow the steps below:

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Hold the other end of the charging cable near the port on the back of the tracker until it attaches magnetically. The pins on the charging cable must connect securely with the port.
3. Press and hold the button on your tracker for 5 seconds. 
4. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.

Your tracker should now work normally. If your tracker still doesn't work after a restart, contact Customer Support.

You sometimes need to repeat the restart a few times.

Hopefully that will get it going again.

[LizzyFitbit]

Hi @Normski67. Welcome! It's nice to see a new face around. @Julia_G, it's great to see you here.

@Normski67, thanks for letting me know that your Inspire HR is having the same behavior, as well for your efforts to get it working again. If you've not done so, please give a try to the steps suggested by our friend @Julia_G. If the issue persists, don't hesitate to let me know so I can continue working on this with you.

I'll be around, keep me posted! 😉

[SquashaKitty]

I'm having the same problem. It was working fine yesterday when I took it off before taking a shower, and it sat on my counter all night--I forgot to put it back on before bed. Put it on when I get dressed this morning, and I just realized the screen isn't working anymore. It vibrates when I press and hold the button and when I get text messages, but there's no function to the actual display. I've had mine just a few months.

[Normski67]

It’s the issue with setting the time display ..

Follow the instructions to reset ..

Fitbit should alert customers to issues without us having to raise them when phone upgrades happen.

Not good enough !!
Good luck

Sent from my iPhone

[Julia_G]

@SquashaKitty , have you followed the instructions to reset your Inspire?

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Hold the other end of the charging cable near the port on the back of the tracker until it attaches magnetically. The pins on the charging cable must connect securely with the port.
3. Press and hold the button on your tracker for 5 seconds. 
4. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.

That will almost certainly fix your problem (you might need to try it a couple of times to make sure it really does restart.)

Please post again if it does not fix your issue.

I hope this helps!  Welcome to the forums.

[Julia_G]

@Normski67 , whenever your Fitbit is not behaving as expected, a restart is the best plan and can solve many issues.  It is a bit like turning off your phone, computer, or tablet and then turning on again. 

A restart shuts down any background activities that may have encountered a glitch and reboots the system.  It can help with display problems, frozen Fitbits and even rapid battery drain, and is always a first troubleshooting step.

To restart Inspire or Inspire HR:

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Hold the other end of the charging cable near the port on the back of the tracker until it attaches magnetically. The pins on the charging cable must connect securely with the port.
3. Press and hold the button on your tracker for 5 seconds. 
4. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.

A restart will NOT cause you to lose any data, steps, etc!

[Cat49]

I would contact fitbit about this

Sent from Yahoo Mail on Android

[Alesca]

I had to hold the button down for close to 20 seconds before the smiley face appeared. So maybe that's the trick?

[Julia_G]

@Alesca , yes, you are right.  Sometimes the restart takes a little longer, especially if the battery was allowed to discharge completely before recharging.

@Cat49 , if you contact Fitbit they will tell you to try the restart several times.  It usually is best to try basic troubleshooting before getting in touch with Customer Support, as that saves time.

[Peppy1129]

My Fitbit Inspire’s display has stopped functioning.   It is fully charged and still keeps track of my steps.  How do I get the display to work again?

[Peppy1129]

How do I do a restart?

[Julia_G]

Hi, @Peppy1129 , instructions here:

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Hold the other end of the charging cable near the port on the back of the tracker until it attaches magnetically. The pins on the charging cable must connect securely with the port.
3. Press and hold the button on your tracker for 5 seconds. 
4. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.

Your tracker should now work normally. If your tracker still doesn't work after a restart, contact Customer Support.

You sometimes need to repeat the restart a few times, and also, if you don’t see the smile icon you may need to hold the button longer.  Some users have reported approximately 20 seconds.

Good luck, and let us know how it goes!

[Peppy1129]

Thank you! I got the display working.

Sent from my iPhone

Moderator edit: removed personal information

[LizzyFitbit]

Hi everyone. It's good to see you here in the Forums. I'm sorry for the delayed response and let me continue helping you. 

@SquashaKitty, thanks for letting me know about your Inspire HR's behavior, and let's work on this together. If you've not done so, please try the restart process described in @Julia_G's post.

@Alesca and @Peppy1129, thanks for your efforts in trying the restart. @Normski67, thank you also for your input. I understand how you feel with this situation since it shouldn't have happened. Our team will work on our products to improve their performance based on your feedback, be sure that your comments haven't gone unnoticed.

@Julia_G and @Cat49, thanks for stopping by to help our friends. You guys are great!

If you need anything else, let me know.

[donnajo86]

The display on my fitbit inspire HR is not working. This is the 3rd or 4th time it's happened and it's about 7 months old.

[LizzyFitbit]

Hi @donnajo86. Welcome on board!

Thanks for letting me know about your Inspire HR's behavior. I'm sorry that you've gone through this experience and let me help you with this. Before anything else, may I know if you've tried the restart process described by our friend @Julia_G? If not, please give it a try and let me know how it goes so I can share your details to our team.

[donnajo86]

I did try the restart process but it did not work at first. I had to hold the side button for about 20+ seconds before it did anything. My issue is why I would even have to do that at all. As I noted in my complaint it's done this about 3 or 4 times and is 7 1/2 months old. It should work like a charm with zero issues. Do I do the restart process every time this happens? Seems like there would be a better resolution. Sent from my Verizon, Samsung Galaxy smartphone

[Cat49]

this is my 2nd inspire hr, and the display went black. I was able to bring it up twice following instructions. however, it is not working at all now. there are no flashing green lights and my app tells me my battery is 0% no matter how long I charge it. very disappointing. 

Sent from Yahoo Mail on Android

[Peppy1129]

Thank you for your feedback. I hope this isn’t a common problem.

[LizzyFitbit]

@donnajo86, @Cat49 and @Peppy1129. It's good to see you again and let's continue working on this together.

@donnajo86 and @Cat49, thanks for taking the time to troubleshoot your Inspire HR trackers. The restart was suggested just to confirm that every step was exhausted and appreciate you for keeping me updated about your trackers' behavior. I've contacted our Support team on your behalf and shared your details so they can give you a hand with this matter. Keep an eye on your inbox.

@Peppy1129, thanks to you for staying around. Our team will continue working hard to improve the performance on our products and feel free to reply back if you have another question.

See you around.