Inspire HR's display not working.

[JMMYJAM]

Hi there,

Yesterday morning my HR Inspire display screen went blank, it stopped vibrating when connected to the charger, the green light went off at the back, no smiley face comes up during a reset and wont sync with my phone.

I have tried the restart action at least 20 times, I have cleaned the points with an alcohol wipe as described in an online video, checked the blue tooth options are working on my phone. 

It seems to me as though the battery inside must have given up, its 2.5 years old.

Ideas?

cheers

Moderator edit: format

[DavideFitbit]

Hi, thank you for all the details that you've provided regarding the problem that you've been experiencing with your Inspire HR device, @JMMYJAM.  

I've sent your information to the Customer Support team for further assistance with this, but was informed that you already have a case created or that you already got in touch with them. In this case, they will let you know how to proceed. 

Have a great day. 

[JMMYJAM]

That's correct, all sorted now thank you

[-Kari.]

I'm having a similar problem.   Can you help me as well?

Thanks!

[DavideFitbit]

@JMMYJAM That's great news! Thank you for the update. 

Welcome to the Community forums, @-Kari.. 

Thank you for confirming that you've been experiencing the same inconvenience with your Inspire HR. 

Before considering other options, could you please confirm if you already tried the restart procedure described in this article?  

I'll be around. 

[-Kari.]

I can confirm that, yes

[DavideFitbit]

@-Kari. Thank you for your reply and confirming that you already tried the restart. 

In this case, since you're still experiencing the same problem with the display, I recommend that you continue the assistance process with the Customer Support team. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

Have a great day. 

[HeatherJ_72]

Also having same issues, not able to fix via restart methods described in other posts. Love for it to work again.

Heather

[DavideFitbit]

@HeatherJ_72 Thank you for your reply and confirming that you've been having the same problem with your Inspire HR. 

I've been informed that you already contacted the Customer Support team for further assistance with this. In this case, they will let you know how to proceed. 

Have a great day.