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Inspire HR's firmware update fails

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‎09-15-2020 06:01 - last edited on ‎09-16-2020 04:24 by Fitbit Moderator

‎09-15-2020 06:01 - last edited on ‎09-16-2020 04:24 by Fitbit Moderator

I keep trying to update my Fitbit Inspire HR to the latest firmware. Each time I have done this it has failed. I have turned my phone on and off several times,I have removed my Inspire from my App and reinstalled it twice.  I have also reset my Fitbit several times 

Don't know what else to do.

 

 

Moderator edit: updated subject for clarity

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4 REPLIES 4

‎09-16-2020 04:23

‎09-16-2020 04:23

Hi @Julieef, it's great to see you in our Fitbit Community! I'd like to follow up and help you with your Inspire HR since it won't finish the firmware update. By the way, thank you for trying to get this issue resolved before contacting our forums.

 

Please try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest. Finally, run the update again and see if it gets completed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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‎09-16-2020 09:22

In response to JuanJoFitbit

‎09-16-2020 09:22

Hi followed all the steps you suggested and it's still failing to update which is very frustrating. What do you suggest? Thanks 

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‎09-21-2020 07:05

In response to JuanJoFitbit

‎09-21-2020 07:05

My inspire HR will not update the latest firmware. I have not disconnected the device from Bluetooth and ‘forgotten’ the device from my iPad. I don’t want to do that unless it’s absolutely necessary. I have tried turning off and on my inspire HR to no avail. What do you suggest for next steps?

 

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‎10-02-2020 05:42

‎10-02-2020 05:42

I too have had this problem with a new Fitbit Inspire HR. All the live Chat could say was try all the turn off and on, turn iPad off and on etc. Nothing worked and they finally said it is a known problem with some Fitbits and they are working on it. Unfortunately they couldn't give me any time scale as to when it would be fixed and to just continue to try to update.  GREAT i now have a new Fitbit Inspire HR that doesn't work.......NOT HAPPY!

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