Inspire HR's screen won't swipe and stopped turning on

[J0yMeans]

I have been having trouble not being able to swipe through the screens on my watch. It was still keeping info through app on my phone. I took it off last night and when I went to put it back on it will not even turn on. Is there a warranty for this?

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @J0yMeans, it's great to see you in our Fitbit Community! i'm sorry to hear that your Inspire HR's screen won't swipe and it didn't turn on after you took it off.

Before checking out the warranty of your Fitbit device, I'd like to know if your Inspire HR vibrates when you put it on the charger. In the meantime, try the troubleshooting steps that are listed in this help article. After this, charge your Fitbit device for 2-3 hours and see if it comes back to life and you can swipe the screen properly.

Looking forward to your response.

[J0yMeans]

The issue of screen swiping finally corrected itself. However now I cannot get it to charge. I don't know what to do. I have tried holding the button and it won't do anything.  It does not vibrate when you put it on the charger. Please help.

[JuanJoFitbit]

Hi @J0yMeans, I'm glad to hear that the screen swiping issue got corrected. Since you mentioned that your watch won't charge let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

I'll be around if any question arises.