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Inspire HR's screen won’t turn on...

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‎09-07-2020 21:26 - last edited on ‎09-08-2020 05:08 by Fitbit Moderator

‎09-07-2020 21:26 - last edited on ‎09-08-2020 05:08 by Fitbit Moderator

Have been charging it but it’s not turning on. I’ve also done the suggested ‘reset’ where you hold down the button until a smiley face comes up. But, after it comes up it just vibrates intermittently with a black screen. My iPhone app is updated and can not find the device either. I’ve tried everything! Help!

 

 

Moderator edit: updated subject for clarity

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2 REPLIES 2

‎09-08-2020 02:22

‎09-08-2020 02:22

Hi @Chelseadaniels  As the restart hasnt helped younwill need to contact Customer Support 

Fitbit Support  

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎09-08-2020 05:08

In response to NellyG

‎09-08-2020 05:08

Hi @Chelseadaniels, it's great to see you in our Fitbit Community. I'm sorry to hear that the screen of your Inspire HR won't turn on. By the way, thank you for troubleshooting this issue before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via chat. I'm glad to hear that a solution was provided and you are back on track with a replacement unit.

 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Thank you for your help @NellyG.

 

I'll be around if any question arises.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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