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Inspire HR's touchscreen stopped working

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‎09-06-2020 14:56 - last edited on ‎09-07-2020 04:13 by Fitbit Moderator

‎09-06-2020 14:56 - last edited on ‎09-07-2020 04:13 by Fitbit Moderator

I noticed this afternoon that my Inspire HR touch screen is not working.  I tried all the troubleshooting tips laid out on the community board.  None of them worked.  I'm still getting time-to-move notifications, but nothing happens when I attempt to scroll.  It is less than a year old (purchased end of Nov 2019) but basically useless without a working screen.  I have a chat window open, but it doesn't appear that an actual person is going to show up to answer my question and I'm not a Twitter user so the direct message option is moot.  I'm beyond frustrated, and probably safe to say pretty livid about the situation.  It would great if a representative could contact me.

 

 

Moderator edit: updated subject for clarity

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‎09-07-2020 04:12

‎09-07-2020 04:12

Hi @jessjessx, welcome to our Fitbit Community. I'm sorry to hear that the screen of your Fitbit Inspire HR is not working properly. I'm also sorry to hear about the difficulty you had with our "Chat support" service. I totally understand how you feel about this and I appreciate your time spent trying to get this issue resolved before contacting our forums.

 

In order to avoid providing the same information, please let me know what troubleshooting steps you have tried. Did you also try the restart process as described in this help article?

 

Looking forward to your response.

JuanJo | Community Moderator

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‎09-07-2020 09:07

In response to JuanJoFitbit

‎09-07-2020 09:07

Hi Juan, 
I did in fact try ALL of the troubleshooting tips yesterday.  I just got off the phone with a representative and they have helped me order a replacement.  Thank you for responding. I appreciate you and have a nice day!

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