Inspire HR screen Glitch

[Mombo_87]

My screen is glitching and doubling over so much that I cannot read it. I did not drop it. I take very good care of it, and have no idea what happened!? I reset it while charging- it did noting to change it. I have no idea how to fix it. HELP! It’s only about a year old. 

[AlvaroFitbit]

@Mombo_87 Welcome to the Fitbit Community! It's great to have you here! Sorry for the delay in my reply.

Let me help you with your Inspire HR screen not working as it should and thank you for troubleshooting this issue. Since you already restarted it. try changing the clock face by following these instructions.

Let me know how it goes.

[Sablin]

Did not work to change clocks. Tried it twice. Restarted several times.

Inspire is fully charged, fresh out of the package today-brand new! Set up, pairing and syncing all worked, but can not read the screen. It is split.

[AlvaroFitbit]

@Sablin Thanks for being part of our Community! Sorry for the delay in my reply.

Let me help you with you unresponsive Inspire HR display and thank you for troubleshooting this issue. Since the issue persists I suggest you let our Support team know about this so they can further assist you. I noticed that you already have a ticket with them so keep working with the team to find a solution.

Let me know how it goes.

[Nancyph18]

Mine is doing the exact same thing! I did not drop it or anything, i woke up one morning and it was doing that. Has anyone helped with problem? My inspire is only 6months old. Please help!

[AlvaroFitbit]

@Nancyph18 Thanks for being part of our Community! 

Let me help you with your Inspire HR screen not working. I suggest you restart your tracker by following these instructions. After this change the clock face following the instructions in my first post here.

Let me know how it goes.

[someone1234]

The same thing happened to me. Did you find a solution?

[AlvaroFitbit]

@someone1234 It's nice to have you on board!

Let me help you with your Inspire HR screen isn't working. Have you tried the restart mentioned in my previous post? If you haven't then please do and let me know about the results.

I look forward to your reply.

[Ri78]

I have the same split screen display. I did the restart on the link and I got a regular smiley face. But the clock face is still distorted. I tried to reconnect it and it took forever to figure out exactly how my screen was split to enter the 4 digit code correctly. Apparently 1234 shows as 3412 on my clock with an extra distorted 134123. what else can I try?

[AlvaroFitbit]

@Ri78 Thanks for stopping by! 

Thank you for troubleshooting this issue. Since the issue persists I suggest you contact our Support team for further assistance. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Hope this helps.