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Inspire HR screen and charging issues

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‎12-19-2020 14:04 - last edited on ‎12-23-2020 05:08 by Fitbit Moderator

‎12-19-2020 14:04 - last edited on ‎12-23-2020 05:08 by Fitbit Moderator

Hi, got a bit of a problem with my Inspire HR as it appears to have died. Yesterday I got a notification that it was low on charge (I hadn't charged it for 4-5 days so was sure it would be) so put it on charge when I got home. Screen lit up when I put it on charge showing the battery so I left it for about 7 hours to put it back on for bed. I took it off charge and it read 100% charge, put it on and the heart rate didnt appear for a few minutes. Then the screen dimmed and went blank while I was looking through my stats. Since then I haven't been able to get it to show anything, even after putting it back on charge and pressing and holding the button (I know the plug and charger works because it is charging my mum's Inspire HR just fine and even appeared to have charged mine). Not happy as I only bought it in September :(. 

 

Any help would be appreciated!

 

 

Moderator edit: subject for clarity 

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‎12-20-2020 01:12

‎12-20-2020 01:12

Hi @AstroAaron Not sounding good at all! Contact Customer Support.

Fitbit Support  

Community Council Member

Helen | Western Australia

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‎12-23-2020 05:07

In response to NellyG

‎12-23-2020 05:07

Hi @AstroAaron, welcome to our Fitbit Community. I totally understand how you feel about the screen and charging issues that your Inspire HR has experienced. By the way, thank you for trying to get this issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via chat and email. I'm glad to hear that a solution was provided and you will be back on track with a replacement unit soon.

 

Thank you for your help @NellyG.

 

I'll be around if more assistance is needed.

JuanJo | Community Moderator

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