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Inspire HR - screen black won't reset

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Inspire HR died this afternoon. App shows 69% charge and my days activity until mid day. Now screen is black, doesn't vibrate when I hook up to charge or try to do long press reset. Cleaned connections, tried syncing several ways, turned Bluetooth off then on, uninstalled/ reinstalled app. Now BT doesn't "see" Inspire. Hmmm. Help?

 

Moderator edit: subject for clarity

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Welcome to the Fitbit forums @irecycle ! 

 

Thank you for sharing the details of the issue you're experiencing with your Inspire HR screen. I appreciate your efforts and recommend trying to change the clock face. For more information on how to do that, please see How do I change the clock face on my Fitbit device? If the issue persists, please restart your device by following these steps: How do I restart my Fitbit device?

 

If this doesn't help you can contact the Support Team.

 

Keep on visiting the forums! GraceGFitbit_0-1640745846798.png

 

Have a sparkling, fabulous New Year!

GraceG | French and English Community Moderator, Fitbit


On ne voit bien qu’avec le cœur. L’essentiel est invisible pour les yeux. ♥

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Thanks for reply.

 

Inspire HR no longer connects to bluetooth so I cannot change screen, which I did try.

 

It last synced on Sunday, but has been completed non responsive since then. No vibrations, no lights, nothing. 

 

Pam

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