help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Inspire HR screen blank on right side

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-24-2021 06:48

‎03-24-2021 06:48

Had my Fitbit inspire HR for about 14 months.  Right from purchase have frequently had to reset as it stops scrolling.  Now the right side of the screen is completely blank which means I cannot see the full time and other stats.  I am not happy, what is the fix for this.

Best Answer
Labels:
0 Votes
4 REPLIES 4

‎03-24-2021 12:03

‎03-24-2021 12:03

@janis99 Thanks for stopping by.

 

Sorry to hear about this and thank you for troubleshooting this issue. Since the issue persists I suggest you contact our Support team for further assistance. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

 

Hope this helps.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes

‎03-24-2021 12:46

In response to AlvaroFitbit

‎03-24-2021 12:46

At your suggestion, I have tried to chat on line to hopefully resolve the problem but get a message that Live Chat is unavailable. Will try to call tomorrow, but your opening hours are not great for me.

Sent from Mail for Windows 10
Best Answer
0 Votes

‎03-30-2021 15:11

In response to janis99

‎03-30-2021 15:11

@janis99 thank you for your reply. I was able to confirm with Support that you were able to contact them. Were they helpful to you? In any case I hope you are already back on track and getting all those steps.

 

See you around!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes

‎03-31-2021 12:02

In response to AlvaroFitbit

‎03-31-2021 12:02

I was sent a replacement tracker under the warranty. Unfortunately I cannot get this working. I followed the instructions to set up a new device. The Fitbit have me the 4 digit code, which I entered and the app told me that the new Fitbit has been set up. However, when I look at the Fitbit all I get is a horizontal bar, I cannot see the time or anything. I don’t know if I have done something wrong but it is very frustrating. Unfortunately your help line is not available at times that are suitable for me, I will have to try and find some time tomorrow when they are available. Plus I broke a finger nail removing the strap from my faulty Fitbit to put on the new tracker.

As I want to track my steps I have had to resort to using my old Fitbit Alta (which quite frankly I preferred as you could select a larger font), however that is now nearly 4 years old and the screen is very faint.

>From a disappointed customer.
Janis Halford



Sent from Mail for Windows 10
Best Answer
0 Votes