Inspire HR: screen condensation

[SarahBLondon]

Hi there Team FitBit. I own (& love) a FitBit Inspire HR. It’s been phenomenally useful and fun. I always swim in it, and it’s been great. But recently condensation appeared on the inside of the screen. And I don’t know how to “dry it out”. I’ve tried charging it up, I’ve tried resetting the FitBit - to no avail.

The screen has since gone totally dark - just stopped working entirely, even when charged. I can’t get the screen to come back on (even though the FitBit seems to be working when I check on my phone). What should I do?

Thanks a million for your help, Team FitBit! I appreciate it. 

🙂 

[AlvaroFitbit]

@SarahBLondon Thanks for stopping by!

Sorry to hear about this and thank you for troubleshooting this issue. Since the issue persists I suggest you contact our Support team for further assistance. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Hope this helps.

[SarahBLondon]

Thank you so much, Alvaro. They helped me so much! 

[AlvaroFitbit]

@SarahBLondon thank you for your reply.

Really happy to hear that our Support team was able to help you and hopefully you are already back on track and reaching your fitness goals.

Happy stepping and stay safe!