Inspire HR screen constantly on/draining battery

[Marissanannette]

I haven’t even had my Inspire HR for a year and it’s began turning the screen on constantly. It will blink off like it normally does after a second or two and then come right back on. This is causing the battery to drain in just a couple of hours. I’ve tried resetting it multiple times/letting it die completely and charging it back up/tried syncing and refreshing it multiple times and nothing helps. Any ideas? 

[DavideFitbit]

Welcome to the Fitbit Community forums @Marissanannette. Sorry for the late response. 

Thank you for all the details that you've provided regarding the screen of your Inspire HR that is turning on constantly and draining the battery. 

I've sent your information to the Customer Support team for further assistance with this, but was informed that you already have a case created or that you already got in touch with them. 

Please keep me posted on the outcome.