Inspire HR screen doesn't respond to swipe

[Tim123456789]

The touch screen seems to be working but I can’t swipe up or down to set up exercises or a timer. I tried resetting but that didn’t work. Any help is much appreciated. 

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Tim123456789.

I appreciate your participation in the Forums and sharing that the screen on your Inspire HR is not responding to swipes. Thanks for trying to resolve this, I appreciate the additional details and I am here to assist you. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts.

Have a great day!

[JSom]

I’m having the same problem. Inspire HR screen doesn’t respond to swipes. App & firmware are up-to-date, and restarting didn’t work. Any help is also appreciated. Thank you!

[LiliyaFitbit]

Welcome to the Fitbit Community, @JSom.

I am sorry that you are going through the same situation. I appreciate your troubleshooting efforts. I've shared your case with our Support team and they will continue assisting you on this matter. Please keep an eye on your inbox. 

I'll be around.

[Abakwam]

Hi

I am having same issues with my Fitbit Inspire HR.

at first it will just scroll and won’t respond if I selected an option. 
Then I reset it severally and nothing changed. 
It will occasionally come around and after making a selection, it freezes again.

 I then decided to let the battery run out and after charging it up now, the screen is no longer responsive.

Any Help will be appreciated.

Thanks

[LiliyaFitbit]

Welcome to the Fitbit Community, @Abakwam.

Thank you for joining the thread and sharing that you're experiencing the same issue with your device. I appreciate your troubleshooting efforts and recommend confirming that your device is syncing and updated to the latest version as updates come with new features and bug fixes: How do I update my Fitbit device? 

Let me know how it goes. 

[Abakwam]

Hi and thank you for your assistance.

I tried syncing and managed to get it to sync albeit intermittent periods of freezing. The update took more than an hour to complete and now has now reverted to responding but not doing so consistently.

it still freezes, responds and freezes, responds and freezes again.

Is there anything else that I need to do?

Thank you.

Best Regards

[kerabera]

I'm having the same problem even after resetting the device 3 times. Any help is appreciated. Thanks.

[Tim123456789]

my Fitbit actually started working again after a couple of days. All set for now, thanks. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @kerabera. Thank you for your replies, @Abakwam @Tim123456789.

@Tim123456789 I am glad to hear your device is working now. Thank you for posting the update here. I hope you continue enjoying the Fitbit experience. 

@Abakwam @kerabera I appreciate your troubleshooting efforts. I went ahead and created cases for you, someone from our Support team will reach out soon. Please keep an eye on your inbox. 

Let me know if you have any questions.

[JSom]

So, update, thanks for all the help! Customer Service reached out to me today to ask a couple of questions, then offered a replacement tracker (same model), or 50% of other Fitbits. They were even able to drop my replacement order in the mail today. Very appreciative of @LiliyaFitbit  and the Support Team. Thank you!

[LiliyaFitbit]

Thank you for the update, @JSom.

This is great news and I hope you continue enjoying the Fitbit experience! I appreciate your time and feedback. Let me invite you to visit our Health & Wellness board where you can share your experiences, make new friends and create your own topics.

Happy Holidays and happy stepping!