Inspire HR screen freezes

[pevil]

I bought an Inspire HR in December 2019 and at least once a month, the screen freezes. It's clearly still working as I continue to get updates in the app but when I press the button I can only see the time. If I hold the button it vibrates but doesn't change screens and I'm unable to scroll up or down either.

I've tried updating, restarting, nothing works bar letting it run out of battery and then charging it back up.  Is there any way to stop it doing this? It's done it at least 8 times now and is getting pretty frustrating.

[AlvaroFitbit]

@pevil Welcome to the Community.

Let me help you with your Inspire HR screen not working. Thank you for troubleshooting this issue. Since the tracker is still syncing I suggest you try changing the clockface by following these instructions.

Let me know how it goes.

[RaptorGirl]

I have done everything that the call center asked and my screen is still frozen!!!  I need help!!!

[AlvaroFitbit]

@RaptorGirl I hope you are doing fine.

Thank you for reaching out to our Support team for assistance. Since you already have a ticket with them please let them know that the issue persists so they can see what other options they may have for you.

Keep me posted.

[pevil]

Thanks Alvaro I'll try that next time it freezes although it's a bit irritating if I'll have to mess with the clock face every couple of weeks!