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Inspire HR screen froze on time

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‎05-18-2020 01:01 - last edited on ‎05-20-2020 12:33 by Fitbit Moderator

‎05-18-2020 01:01 - last edited on ‎05-20-2020 12:33 by Fitbit Moderator

My Inspire has just stopped working and is frozen on the time which is still ticking over.

It is on the charger.

I have tried turning it off but it doesn't. Syncing isn't happening.

I have logged out of the app and back in and it made no difference.

I followed the steps and restarted the Fitbit and even reseted it. I restarted my iPhone and it's still not working.

 

Moderator edit: updated subject for clarity

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‎05-20-2020 12:36

‎05-20-2020 12:36

@CaroMerckx Thanks for stopping by! Sorry for the delay in my reply.

 

Let me help you with your Inspire HR not working as it should and thank you for troubleshooting this issue. Since the issues persists I have created a ticket so our Support team can further assist you via email.

 

Let me know how ti goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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