Inspire HR screen goes black after receiving a notification, 2 months outside of warranty.

[SunsetRunner]

Yesterday Fitbit was at 70% battery, I received a text vibrate notification and then the screen went black. I promptly contacted Fitbit via chat to try to resolve the issue; representative was not able to help and said I would be contacted by email with a solution. I was offered 35% off another device, I purchased this device  with a 35% off coupon because the same issue happened with my last Fitbit. It was purchased last May (2020) and comes with a 1 year warranty, the supervisor refused to extend the warranty the 2 extra months, even though this is the second time this has happened. Besides not being able to resolve the issue, the supervisor was extremely insensitive when I explained my situation. When I explained I could not afford to replace the Fitbit for a second time, he offered "discount on bands", then explained if I had any other issues with my Fitbit, I could go on the website to trouble shoot....my broken device? Sucky device and even worse customer service. 

[JuanFitbit]

Hi @SunsetRunner . Nice to see you around. 

Thanks for taking the time to share your feedback. I understand where you're coming from about this situation and I'm sorry for this inconvenience. Fitbit values every feedback shared in the forums as it helps us to evaluate our procedures and improve our products, rest assured yours won't be the exception.

See you around.