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Inspire HR screen has developed white lines

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‎04-15-2022 07:10 - last edited on ‎04-18-2022 09:35 by Fitbit Moderator

‎04-15-2022 07:10 - last edited on ‎04-18-2022 09:35 by Fitbit Moderator

Over the past month or two I have been having difficulty scrolling on my HR. I tried full resets & soft restarts, but nothing seemed to work. 

 

In the last week or two my HR has been showing black lines running vertically through the display, again no resets or restarts helped with this issue. Tried commenting on a forum post where I saw someone experience a similar issue & were put in direct contact with customer support, but got no response so am creating my own post here to try gain some better traction.

 

Moderator Edit: Clarified subject

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‎04-18-2022 09:36 - edited ‎12-31-2023 08:39

‎04-18-2022 09:36 - edited ‎12-31-2023 08:39

Hi there, @evanmmay. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Inspire HR before reaching out. 

If you tried contacting our support team via email, please note the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. Since you've exhausted all troubleshooting steps we could've provided here in the forums our best advice is to get in touch with our team. 

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


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