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Inspire HR screen is black and it won't show anything

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‎11-24-2020 14:08 - last edited on ‎11-25-2020 03:13 by Fitbit Moderator

‎11-24-2020 14:08 - last edited on ‎11-25-2020 03:13 by Fitbit Moderator

Had my Inspire HR since January this year but a couple of weeks ago the screen developed some lines across it, but this wasn't that bad of an issue and it still functioned so I wasn't bothered. But today, the screen seems to have completely gone. I press the button but cannot see anything, I know its still working because I get notifications and everything but can't see anything on the Fitbit. Have tried resetting on both fitbit and through the button. Please help because I really do love my fitbit!

 

 

Moderator edit: updated subject for clarity

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5 REPLIES 5

‎11-25-2020 03:12

‎11-25-2020 03:12

Hi @Andernal, welcome to our Fitbit Community. I'm sorry to hear that the screen of your Inspire HR went black and it won't show anything. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

In order to avoid any confusion on our end, please let me know if you restarted your Inspire HR as described in this help article.

 

Looking forward to your response.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎11-25-2020 09:45

In response to JuanJoFitbit

‎11-25-2020 09:45

Hi @JuanJoFitbit 

 

Yes I have restarted my Fitbit Inspire as described in that article.

 

Thank you for getting back to me

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‎11-26-2020 10:06

In response to Andernal

‎11-26-2020 10:06

Hi @Andernal, thank you for getting back and your confirmation post.

 

Since the issue persists, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

 

I'll be around if any question arises.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎11-26-2020 21:21

In response to JuanJoFitbit

‎11-26-2020 21:21

Hi 

I am having the same issue as @Andernal  and there is a similar post like this from @ddog5 

https://community.fitbit.com/t5/Inspire-Inspire-HR/Screen-goes-black-frequently-and-doesn-t-repsond-...

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‎11-27-2020 05:41

‎11-27-2020 05:41

I am also having the same issue. I happened to look at my watch yesterday because it vibrated. I saw a smile face. It went black and I can’t get it to come back on. I tried the restart several times and it doesn’t work. I have had my watch since March. This situation also happened with my Fitbit Versa that I had for 15 months after an update. I’m very disappointed to say the least. 

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