Inspire HR screen is black

[KD74]

I have had my Inspire HR for less than a year and all of a sudden the screen is black.  It is fully charged and my phone syncs to it but there is nothing on the screen.  I tried the restart and that did not work either. What else can I do (besides having to buy another one less than a year after owning this one, which I won't and will buy a different brand)? 

Moderator edit: subject for clarity 

[Hockeygirl1715]

Mine had been working just fine then I charged it last night while I took a shower. When I went to go get it off the charger it had the Fit Bit diamond and the number 100 displayed. It took several tries and di ally it restarted and displayed the time, but when I take it off the charger the screen goes black like it's dead. I cleaned the back contacts and charging contacts with rubbing alcohol, restarted several more times and finally got it to work, so I put it on and thought O was good to go but 20 minutes later when I  looked at it again it was dead. I even tried uninstalling a re-installing the app as suggested from folks who had this issue back in 09/2020 but that didn't do anything either. So annoyed FitBit seems to only make devices that only last a year or two then they either break or fry forcing us to get a new device. This time, after 4 FitBiys in 5 years I am considering a entirely different brand. 

[Penny08]

Exactly the same thing has happened to mine, said it was synced but screen black, restarted and made no difference. This must be the fourth fitbit I've had in less than 2 years! 

[LiliyaFitbit]

Welcome to the Fitbit Community, @KD74. It’s good to see you in the community, @Hockeygirl1715 and @Penny08.

@KD74 Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling and recommend following our complete troubleshooting instructions in Why isn't my Fitbit device's battery charging? 

@Hockeygirl1715 Thank you for joining the thread and sharing the details of the issue with your device. I understand how you are feeling and appreciate your troubleshooting efforts. I was able to see that you have already contacted our Support team regarding this. If you still need help, please feel free to contact our team back as they have already all the details and special tools to continue assisting you. 

@Penny08 I am sorry that you are going through the same situation, I understand how you are feeling and appreciate your troubleshooting efforts. I was able to see that you have already contacted our Support team and that they were able to help you. Thank you for your time and efforts.

Hope this helps.