Inspire HR screen is fading

[amw1125]

 my screen has slowly faded more and more to now where I can barely see anything. HELP! My Fitbit is not old and should not be doing this. I really don’t wanna have to buy another 😭 I’ve tried resetting & troubleshooting already with no luck 

Moderator edit: subject for clarity 

[PeeFit]

Hi amw1125 I recently experienced the same problem with my Fitbit Charge 3 in Aug. The words and figures gradually faded away to nothing over the course of weeks.I don’t think it has anything to do with water damage as I seldom submerge it

Into water. I remove it for showers but

leave it on for washing up. All the same it’s waterproof! 
Long story short I returned it

back to John Lewis where I purchased it less than 2yrs ago. They were happy to refund or exchange it for another model so I choose the aspire model. 
If yours is still within the guarantee return it and get a replacement.  Hope this helps. Good luck. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @amw1125 @PeeFit.

@amw1125 I am sorry to hear the screen on your Inspire HR has faded. Thank you for trying to resolve this and providing the additional details and a photo. I understand how you are feeling and I am here to help. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

@PeeFit I appreciate your participation in the Forums and sharing your experience. Thank you for your suggestions and efforts to help other users. 

Let me know if you have any questions.