Inspire HR screen is frozen

[Ava_Kenney]

My Inspire HR is frozen on the clock face. I have restarted it multiple times. I have synced it multiple times. Disconnected and reconnected the Bluetooth on my phone multiple times. And I even changed the clock face multiple times. Help me.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Ava_Kenney, welcome to our Fitbit Community. I'm sorry to hear that the screen of your Inspire HR is frozen on the clock face, even though you have restarted it multiple times and changed the clock face before contacting our forums.

In order to avoid any confusion on our end, please let me know if you restarted your Inspire HR as described in this help article.

Looking forward to your response.

[Ava_Kenney]

Yes I have factory restarted it. It is still frozen on the clock face
however it does still track my sleep and steps etc.

[JuanJoFitbit]

Hi @Ava_Kenney, thank you for getting back an trying the recommended troubleshooting steps. Since the issue persists, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

I'll be around if any question arises.