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Inspire HR screen is not turning on

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‎08-16-2020 00:14 - last edited on ‎08-16-2020 19:41 by Fitbit Moderator

‎08-16-2020 00:14 - last edited on ‎08-16-2020 19:41 by Fitbit Moderator

I've had my inspire HR for about a month and today the screen won't turn on at all. It is still vibrating and all that, but even when I press the side button it stays dark. What can I do?

 

Moderator Edit: Clarified subject

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‎08-16-2020 19:41

‎08-16-2020 19:41

Hi @Arienwen, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for the details that were shared in your post. To fix this, I recommend you to restart your Inspire HR. Please let me know if the issue persists so I can investigate further.

 

I'll be here. 

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‎08-16-2020 19:41

‎08-16-2020 19:41

Hi @Arienwen, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for the details that were shared in your post. To fix this, I recommend you to restart your Inspire HR. Please let me know if the issue persists so I can investigate further.

 

I'll be here. 

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‎08-16-2020 23:47

In response to RicardoFitbit

‎08-16-2020 23:47

Thank you! This helped!

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‎08-17-2020 18:18

In response to Arienwen

‎08-17-2020 18:18

You're welcome @Arienwen, thanks for your update!

 

I'm happy to know that your issue was resolved. Please do not hesitate to contact me back if you require further assistance in the future or if you have any additional questions for me to answer, I'll be here ready to help you out. 

 

Thanks for being part of the Fitbit family, it was a pleasure to assist you.

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