Inspire HR screen is stuck and fading

[Jennese]

Screen won't change to exercise, and clock face is fading.

Moderator Edit: Clarified subject

[AlvaroFitbit]

@Jennese It's great to see that you've visited the Fitbit Community!

Let me help you with this. Please try restarting your tracker to help solve both issues by doing the following:

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
3. Press and hold the button or buttons on your tracker for 5 seconds.
4. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.

Let me know how it goes.

[Jennese]

I restarted my Fitbit. Still no change. Screen is fading and won't change to any other options. It's only 6 months old.

Sent from Yahoo Mail on Android

[Jennese]

Is there anything that can be done for my inspire? It isn't working at all. Or do I have to take it as a loss, and just be done!?

[AlvaroFitbit]

@Jennese thank you for the update

Since the issue persists I have created a ticket so our Support team can further assist you via email.

Keep me posted.