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Inspire HR screen non responsive due to magnetic band

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‎10-30-2020 15:05 - last edited on ‎10-30-2020 19:30 by Fitbit Moderator

‎10-30-2020 15:05 - last edited on ‎10-30-2020 19:30 by Fitbit Moderator

Just want to add a piece of advice for Fit Bit wearers that may help. I have had sporadic issues with two different Fit Bits (Inspire HD) where the display just goes black and no matter what I do, I cannot get anything to display.  The data works fine still and I can still go on the app to see my steps, etc.  Usually, eventually it comes back, but it can take several days, and it's random.  Today, after having my FitBit display dead for about 5 days, I decided to take off the magnetic fastening band I had purchased for it.  I really love those as they make the device easy to put on and take off and adjust.  I order those from other than FitBit official site and have used them for years.  This time, as soon as I removed the magnetic band the display came back. I put the original band back on (which I hate--not very comfortable) and now it is working fine.  So, if anyone is having this problem with their FitBit, and you are using the magnetic band, I think this might be causing the problem.

 

Moderator Edit: Clarified subject

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‎10-30-2020 19:31

‎10-30-2020 19:31

Hi @LBoris0217, welcome to the Community Forums!

 

Thanks for taking the time to share your experience and some recommendations for our Inspire HR users, the willingness to help is always appreciated. Because your issue was resolved, I want to suggest you to visit our discussion forums and participate over there. There are several users that share helpful information and tips about eating well, how to manage your weight, better sleep, a mindful lifestyle and some inspiring stories too!  

 

Thanks for being part of the Fitbit family!

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