Inspire HR screen not allowing me to scroll

[Angabriel]

My screen isn’t letting me scroll. I’ve tried restarting my Fitbit, completely disconnecting it from my phone and restarting it, and changing the clock face. Has anyone been able to fix this?

[AlvaroFitbit]

@Angabriel Welcome to the Community.

Let me help you with your unresponsive Inspire HR and thank you for troubleshooting this issue. Since the issue persists I suggest you let our Support team know about this so they can further assist you. I noticed that you already have a ticket with them so keep working with the team to find a solution.

Let me know how it goes.

[Nursetan1972]

Mine is doing the same thing any news on how to fix it?

[Angabriel]

I ended up contacting customer service and they sent me a new one. 

[SunsetRunner]

Mine is also doing this. So annoying. I’ve already been sent a new one because my first wouldn’t sync

[AlvaroFitbit]

@Nursetan1972 @SunsetRunner It's good that the community is growing!

Let me help you with your Inspire HR screen not working as it should. You didn't mention any troubleshoots so I suggest you restart your tracker by following these instructions.

@Angabriel happy to hear that your tracker was replaced by our Support team.

Keep me posted.