Inspire HR screen not scrolling and battery not holding

[Emmaarn10]

Hi 

my inspire HR screen has stopped working. I can see the main screen with my steps and time etc but it won’t let me scroll through or let me do anything. I have tried the reset a few times and when I do it still doesn’t work .

and now my battery only seems to be lasting a day ? It’s not even a year old yet .😕

[AlvaroFitbit]

@Emmaarn10 Welcome to the Fitbit Community! I hope you're doing well!

Let me help you with your Inspire HR screen not working and the battery holding a charge. and thank you for troubleshooting this issue. Since the issue persist the next steps is letting out Support team know about this. I noticed that you already have a ticket with them so keep working with the team to find a solution.

Let me know how it goes.

[SleepyMuse]

Mine started doing this several weeks ago?  It had apparently died prematurely and I hadn’t noticed it in days. I charged it until it was 100% again and thought nothing of it. Then, I noticed it blinking every 1 - 1.5 seconds. Nothing I did, including turning on/off and resetting numerous times, made a difference. Totally unusable at this point. Please help, FitBit. You’re our only hope. 😜

[SleepyMuse]

• Btw, my HR is 8-9 months old. 

[SleepyMuse]

The flashing on my HR is draining the battery from 100% to 16% in exactly 6 hours. A single charge used to last almost a whole week before this started happening a few weeks ago. 

[SleepyMuse]

I highly recommend contacting support. I explained the issue to a kind CSR who was able to verify that the last full battery charge lasted 16 mins. He is sending me a new device since it’s still under warranty. Thanks FitBit!

[GoedertTexas]

My battery only held a day tonite. Received it for Christmas 2019. 

[AlvaroFitbit]

@SleepyMuse @GoedertTexas Welcome to the Fitbit Community! It's great to have you here!

@SleepyMuse happy to hear that our Support team was able to help you.

@GoedertTexas Try cleaning the contacts using cotton swab with rubbing alcohol, then charge it by plugging it for a couple of hours directly to your computer's USB port (try different ports) or use an UL-certified USB adapter. After this, restart your device and see how it behaves.You can follow these instructions to help improve the battery life.

Keep me posted.

[Emmaarn10]

All sorted now , it was still in the years warranty so they sent me out a new tracker 👍

[Emmaarn10]

Hey yes I did the same as mine was only 9months old and they have sent me a new tracker out 👍👍

[GoedertTexas]

Doing better. Thx!

Sent from Jo Goedert's iPhone